Service + after-sales
Warranty & Support
Warranty and support are confirmed for the exact model, order, destination market and contractual terms.
Model-specific warranty
The applicable warranty period, start date, performance conditions, exclusions and remedy are stated in the quotation, sales contract or warranty document supplied with the order. Website summaries do not replace those terms.
Support request
Contact support@tiantaitech.com with the model, serial number, order reference, installation date, inverter information, photos or video, event history and a clear description of the issue.
Safe troubleshooting
Do not open, modify, move or continue operating equipment when a safety risk is suspected. Follow the product manual, isolate the system when instructed and use qualified local electrical personnel.
Typical exclusions
Unless contractual terms state otherwise, warranty may exclude incorrect installation, unauthorized modification, incompatible equipment, operation outside documented limits, transport damage after acceptance, force majeure and normal wear.
Service channels
Use service@tiantaitech.com for order and document coordination and support@tiantaitech.com for technical after-sales communication.